Frequently Asked Questions

Do I need a referral?

          No, you do not need a Doctor's referral to see a Physio at Walkabout

          Physiotherapy. Anybody may self-refer. Parental consent is required for under 16's.

 

          If your treatment is covered under WorkCover, the Department of Veterans Affairs,

          or an ICWA claim due to a motor vehicle accident, you WILL need a referral from

          your Doctor or Specialist, and other details. A DVA referral lasts for 12 months.

 

          To be able to claim any Physiotherapy rebate through Medicare, your GP will need

          to have filled out a special EPC/GPMP referral that you will need to bring with you

          on the day. Depending on the referral, you may be eligible for up to 5 treatments in

          a calendar year. Gaps apply.

 

          Please see the relevant Department of Human Services, WorkCover WA, or ICWA

          website for more information on these processes.

 

 

How long does it take?

          At Walkabout Physiotherapy, we place great importance on listening and

          communicating with clients. We aim to never make you feel rushed out the door.

 

          Your initial consultation may take 30 - 45 minutes depending on the complexity of

          your complaint and the discussion that takes place. Follow-up sessions are

          usually 20 - 30 minutes.

 

          Please arrive 10 minutes prior to your initial appointment time to complete any

          paperwork required.

 

 

What should I wear?

         Loose, comfortable clothes that allow the affected area to be accessed.

               – Shorts for leg injuries.

               – Singlet/sleeveless top for shoulder and arm injuries.

          There will be opportunities to change clothes in private if needed.

 

 

What should I expect on my first visit?

          An assessment of your complaint will take place and then you will be provided

          with a preliminary diagnosis and treatment, based on the findings. Generally, this

          may consist of some advice, hands on treatment and/or exercises to complete at

          home. If you have had surgery, then you may begin the relevant rehabilitation

          program.

 

          We will also create and discuss a management plan with you which may

          include the approximate number of sessions required, exercise advice and

          approximate recovery time. You are encouraged to ask as many questions as you

          like, as the more you understand about your body the better you can help it heal.

 

 

What should I bring?

          Please wear loose, comfortable clothing that allows the area to be accessed and

          treated. Bring any referrals, reports, x-rays or scans with you to your first appointment.

          Every bit of information helps to diagnose and better treat your problem.

 

          Please bring payment and your private heath fund membership card if applicable.

 

 

Can I take an invoice?

          Unfortunately the time and cost of keeping track of accounts means that

          appointments must be paid for on the day. For your convenience there are EFTPOS

          and HICAPS facilities available at the Moora clinic, where rebates can be claimed

          immediately. Cash, cheque, or credit card payments are accepted and Wongan Hills

          and Dalwallinu, and receipts can be emailed/posted for you to claim.

 

 

Do you bulk bill?

         Department of Veterans Affairs clients are bulk billed, and no payment will be

          required on the day. Work Cover or EPC/GPMP cases are billed to the employer or

          Medicare, with the client responsible for payment of the gap.

Walkabout Physiotherapy. Last updated August 2018.