Frequently Asked Questions
Do I need a referral?
No, you do not need a Doctor's referral to see a Physio at Walkabout
Physiotherapy. Anybody may self-refer. Parental consent is required for under 16's.
If your treatment is covered under WorkCover, the Department of Veterans Affairs,
or an ICWA claim due to a motor vehicle accident, you WILL need a referral from
your Doctor or Specialist, and other details. A DVA referral lasts for 12 months.
To be able to claim any Physiotherapy rebate through Medicare, your GP will need
to have filled out a special EPC/GPMP referral that you will need to bring with you
on the day. Depending on the referral, you may be eligible for up to 5 treatments in
a calendar year. Gaps apply.
website for more information on these processes.
How long does it take?
At Walkabout Physiotherapy, we place great importance on listening and
communicating with clients. We aim to never make you feel rushed out the door.
Your initial consultation may take 30 - 45 minutes depending on the complexity of
your complaint and the discussion that takes place. Follow-up sessions are
usually 20 - 30 minutes.
Please arrive 10 minutes prior to your initial appointment time to complete any
What should I wear?
Loose, comfortable clothes that allow the affected area to be accessed.
– Shorts for leg injuries.
– Singlet/sleeveless top for shoulder and arm injuries.
There will be opportunities to change clothes in private if needed.
What should I expect on my first visit?
An assessment of your complaint will take place and then you will be provided
with a preliminary diagnosis and treatment, based on the findings. Generally, this
may consist of some advice, hands on treatment and/or exercises to complete at
home. If you have had surgery, then you may begin the relevant rehabilitation
We will also create and discuss a management plan with you which may
include the approximate number of sessions required, exercise advice and
approximate recovery time. You are encouraged to ask as many questions as you
like, as the more you understand about your body the better you can help it heal.
What should I bring?
Please wear loose, comfortable clothing that allows the area to be accessed and
treated. Bring any referrals, reports, x-rays or scans with you to your first appointment.
Every bit of information helps to diagnose and better treat your problem.
Please bring payment and your private heath fund membership card if applicable.
Can I take an invoice?
Unfortunately the time and cost of keeping track of accounts means that
appointments must be paid for on the day. For your convenience there are EFTPOS
and HICAPS facilities available at the Moora clinic, where rebates can be claimed
immediately. Cash, cheque, or credit card payments are accepted and Wongan Hills
and Dalwallinu, and receipts can be emailed/posted for you to claim.
Do you bulk bill?
Department of Veterans Affairs clients are bulk billed, and no payment will be
required on the day. Work Cover or EPC/GPMP cases are billed to the employer or
Medicare, with the client responsible for payment of the gap.